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Frequently asked questions about Heroes Health

  • Are there any costs associated with joining Heroes Health?
    Heroes Health is completely free to first responders, healthcare workers, and the organizations they serve.
  • Where can I download the Heroes Health app?
    The Heroes Health application is available at the App Store (iOS) or Google Play (Android) to your smart device.
  • I've downloaded the app. Can you walk me through the sign up process?
    • First, open the Heroes Health application on your phone and select “Sign In”. • At the bottom of the next screen, select “Sign up”. • Next, enter your email address, create your password, review the Terms and Privacy Policy, and mark that you agree to the Terms and Privacy Policy. • You’ll receive a verification code from to the email address you provided in Step 4. (If you don’t see this email, you may want to check your Spam or Junk folders). Open this email, copy the code, and paste it into the app. • Now, create a 4-digit passcode to protect your app data. • Finally, answer three brief screening questions. If eligible, review the consent form. Joining Heroes Health is completely voluntary; if you decide to join after reviewing the consent form, you can click “Agree” at the bottom of your screen. Otherwise, you can select “Disagree” and uninstall the Heroes Health app from your smart device.
  • I'm not a healthcare worker or first responder. Can I still do something to help?
    The best things you can do to contribute to our mission without joining Heroes Health are: Be kind to yourself during this challenging time. Encourage those close to you to practice self care. Please feel free to explore our list of mental health resources, including crisis counseling, teletherapy, and apps, many of which are open to all people regardless of occupation. If you have the financial means to contribute, we are also accepting monetary donations, which allow us to expand Heroes Health to more healthcare systems.
  • My verification code expired while I was signing up for Heroes Health. What should I do?
    • First, open the Heroes Health app. • Sign in using the email address and password you provided. • Click “Resend Verification Code”. A new code will be sent to the email you used when you signed up for Heroes Health.
  • I accidentally selected 'Disagree' in response to the consent form. Can I redo the consent form?
    Yes. To redo the consent, simply reopen your Heroes Health app. After signing in, you’ll be prompted to redo your eligibility questionnaire and consent form, as if it were your first time going through the sign-up process.
  • My employer isn't currently partnered with Heroes Health. How can they join?
    If you would like your organization to join the Heroes Health Initative, please feel free to direct them to our Healthcare Leadership page, which outlines the process of becoming a formal partner. They can also email us at
  • I don't feel comfortable sharing any of my data with my employer. Can I still use the Heroes Health app?
    Absolutely! When asked what healthcare organization you work for, please scroll to the bottom of the employer list and select “I would prefer not to affiliate with my organization."
  • How can I disable or enable push notifications?
    • After signing into the Heroes Health app, select the three horizontal bars from the upper-left corner of the main page. • Select “My Account” • Adjust the settings for push notifications and study reminders to fit your needs.
  • I forgot my password. How do I reset it?
    • First, open the Heroes Health app and select “Sign in”. • On the following page, select “Forgot password?”. • Next, enter the email that you used to register for Heroes Health. A temporary password will be sent to this email address, which you can enter in the “Sign in” screen within 48 hours. (If your temporary password expires, you can request a new one by re-selecting “Forgot password?” on the “Sign in” screen.) For your security, the Heroes Health app will prompt you to create a new password.
  • How do I leave Heroes Health after signing up?
    We’re sorry to see you go! To leave the Heroes Health Initiative, you can click “Leave Study” under the Resources tab or simply delete the Heroes Health app from your smart device. Please note that the Heroes Health Initiative will keep any data that shared during the time that you were participating.
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