Question 1

Are there any costs associated with joining Heroes Health?

Accepted Answer

Heroes Health is completely free to first responders, healthcare workers, and the organizations they serve.

Question 2

Where can I download the Heroes Health app?

Accepted Answer

The Heroes Health application is available at the App Store (https://apps.apple.com/us/app/heroes-health/id1504122094)(iOS) or Google Play (https://play.google.com/store/apps/details?id=edu.unc.heroeshealth&hl=en_US)(Android) to your smart device.

Question 3

I've downloaded the app.  Can you walk me through the sign up process?

Accepted Answer

•  First, open the Heroes Health application on your phone and select “Sign In”.
•  At the bottom of the next screen, select “Sign up”.
•  Next, enter your email address, create your password, review the Terms and Privacy Policy, and mark that you agree to the Terms and Privacy Policy.
•  You’ll receive a verification code from heroes-health-app-admin@unc.edu to the email address you provided in Step 4. (If you don’t see this email, you may want to check your Spam or Junk folders). Open this email, copy the code, and paste it into the app.
•  Now, create a 4-digit passcode to protect your app data.
•  Finally, answer three brief screening questions. If eligible, review the consent form. Joining Heroes Health is completely voluntary; if you decide to join after reviewing the consent form, you can click “Agree” at the bottom of your screen. Otherwise, you can select “Disagree” and uninstall the Heroes Health app from your smart device.

Question 4

I'm not a healthcare worker or first responder.  Can I still do something to help?

Accepted Answer

The best things you can do to contribute to our mission without joining Heroes Health are:
 • Be kind to yourself during this challenging time.
 • Encourage those close to you to practice self care.
Please feel free to explore our list of mental health resources,(https://heroeshealth.unc.edu/resources-for-health-care-workers/) including crisis counseling, teletherapy, and apps, many of which are open to all people regardless of occupation.
If you have the financial means to contribute, we are also accepting monetary donations,(https://charity.gofundme.com/o/en/campaign/support-heroes-health) which allow us to expand Heroes Health to more healthcare systems.

Question 5

My verification code expired while I was signing up for Heroes Health.  What should I do?

Accepted Answer

•  First, open the Heroes Health app.
•  Sign in using the email address and password you provided.
•  Click “Resend Verification Code”. A new code will be sent to the email you used when you signed up for Heroes Health.

Question 6

I accidentally selected 'Disagree' in response to the consent form.  Can I redo the consent form?

Accepted Answer

Yes. To redo the consent, simply reopen your Heroes Health app. After signing in, you’ll be prompted to redo your eligibility questionnaire and consent form, as if it were your first time going through the sign-up process.

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